Refund policy

We want you to love your sparkle! If something’s not right, here’s how we handle returns and refunds:

Eligibility

We accept returns of unopened and unused products within 14 days of delivery. All returns must be approved by our team before being sent back.

Non-Returnable Items

For safety and hygiene reasons, opened or used products cannot be returned or refunded.

How to Request a Return

Email us at hello@plurfairy.com with your order number and reason for return. If approved, we’ll send you return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your return, your refund will be issued to the original payment method. Please allow 5–7 business days for the credit to appear on your account.